Lazada Fiasco Update: Lazada Steps Up

UPDATE AS OF JANUARY 27: No refund has been given to us nor is there apparent intent from them to do so. We'll charge this to experience.

I didn't expect my post describing our recent experience with Lazada to become that widely read. This is why I feel it is necessary to post an update (aside from the update I should provide in the post itself).

I honestly expected a canned response (again) to my email about the belt. Technically, I did because I received an email telling me the steps to follow in returning a product. No problem, we're going to do that right away.

Last night, just as I was about to print the return form, they sent us a message.

First, they offered to give us a refund and, at the same time, replace the item. I think that was a grab-worthy offer, but we declined it to avoid making the impression that we (I) complained just to get free stuff.

But I think they were truly sorry for the inconvenience the transaction caused us (no matter the item's cost) and didn't want us to go through the hassle of returning the belt (though for free). They insisted to give us a refund and let us keep the small belt instead.

So... is there anyone out there with a little waist looking for a free belt? I don't think I could use it even if I lose weight haha.

Seriously, though, I think it's rather admirable of Lazada to go through the extra mile when they could've just made us return the item and then give us a refund. I'm thinking, though, if the same thing would happen if I hadn't bogged about the incident.

Nevertheless, it's good to give the company the benefit of the doubt. But I don't think I will be buying anything from them for a long time soon. However, I will be going back to Lazada though if they achieve the following:

Why I'm Never Buying from Lazada Ever Again

UPDATE: Lazada offered to give us a full refund and, at the same time, replace the item. However, we declined the offer, so they are going to give us a full refund instead and let us keep the item. (More about this here)

UPDATE AS OF JANUARY 27: No refund has been given to us nor is there apparent intent from them to do so. We'll charge this to experience.

Good morning! I'm so tired, the happy kind of tired! We just arrived from a mini-adventure at Mt. Apo (well, one side) last night and my muscles are sore! I'll tell you about it soon.

For now, let's talk about this shopping website that stressed my poor Mama.

Source: imgkid.com

Two years ago, I discovered Lazada, and during that time, I just gave birth so online shopping was truly the way to go. I used to love it not only because of the free shipping (no minimum cost at that time) and the discount coupons (no minimum cost, too). I used to order to my heart's content.

It wasn't until last year when I noticed their services (at least to me) were becoming more and more flawed. In other words, palpak!

For example, one time, I ordered Tiny Buds supplies from them, and the liquid bath soap came to me leaking! As in natapon na yung ibang laman inside the package, which also damaged the packaging if the other content. I know it's not the courier's fault because the packaging should be overlooked by the seller to make sure di matatapon ang liquid. I order liquid stuff from Human Heart Nature all the time and walang natatapon because superb ang packaging. But I just let it go and charged it to experience.

Then, another time, I was still looking for a camera. I saw a camera that I really really like on Lazada, but since I have a question about it, I emailed the customer service representative first. I don't remember the first response I got, but it didn't have anything to do with my question. Yes, the problem with their CSR is that they only send canned responses (proven and tested). I emailed again and waited for a response. I got no response, and soon, the sale was over. Bumalik na sa original price ang camera so I was never able to buy it. (I just bought a Samsung WB150F instead.)

I don't remember the other experiences, but I have long decided that I will never order from Lazada again. However, last month, my mom made lambing to me because she wanted the Happy Call cooking pan. In hindsight, had I known it costs the same in other websites, I should have bought from them instead. But I didn't know that so I took another risk with Lazada.